Thursday, 27 February 2014

How do you deal with criticism?

Good answer
I view positive criticism as being the same as constructive
feedback—something which is designed to improve my
performance, which is important to me. If I’m criticized about
an aspect of my work I try my best to locate the source of
the problem and do my best to rectify it. Viewed in that light,
criticism can be a great learning tool. On the other hand, I
do not take kindly to criticism that is not constructive, where
the main objective is to hurt or undermine the other person.
In such cases I’m inclined to approach my critic in an open
manner so we can work things out. I don’t think there’s a
place for negative criticism in the workplace—it just undermines
morale.
Not so good answer
I don’t like people criticizing my work. No one’s perfect and
I never go around criticizing other people’s work. Let he who
is without fault cast the first stone. Of course, I expect my
team leader to criticize my performance if I make a mistake,
but I think it’s important that the criticism be delivered in
the proper manner, with no belittling or bullying. I’ve seen
too many people get crucified over minor mistakes which
undermines their commitment to the organization.
Comments
The first answer’s strong suit lies in its ability to distinguish between
constructive and negative criticism and its statement of how the
candidate would respond to each of those. The second answer’s
weakness lies in the candidate’s reluctance to be criticized by
colleagues. Even though the part about belittling and bullying is
good, one comes away thinking that the candidate may be a little
too sensitive to criticism.

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